At IXALON, we are committed to providing high-quality educational experiences. We understand that sometimes circumstances change, and you may need to request a refund. This Refund Policy outlines the conditions, process, and timelines for refunds to ensure a fair and transparent approach for all our learners.
Eligibility for Refunds
- Refund requests must be submitted within 14 calendar days of the original purchase date.
- To be eligible, you must not have completed more than 20% of the course content or downloaded substantial course materials.
- Refunds will not be issued for purchases made during promotional periods where terms explicitly state “non-refundable.”
Non-Refundable Cases
Refunds may not be granted under the following conditions:
- If you have accessed more than 20% of the course content.
- If the refund request is submitted after the 14-day eligibility period.
- For purchases made through third-party platforms or marketplaces where separate policies apply.
Refund Process
- Submit a Request
Contact our support team within the eligibility period using the contact details below. Please include your full name, order number, and reason for the refund request. - Review and Approval
Our team will review your request and verify your eligibility based on course usage and purchase date. - Refund Issuance
Approved refunds will be processed within 7–10 business days. Refunds will be returned to the original payment method. - Confirmation
You will receive a confirmation email once your refund has been processed.
Contact Us
For any questions or to submit a refund request, please reach out to our support team:
- Phone: +39 0348 0634433
- Email: [email protected]
- Address: Via Barrella, 56, 71036 Lucera FG, Italy
We are committed to providing excellent customer support and ensuring that your experience with IXALON is both satisfying and transparent.